FREQUENTLY ASKED QUESTIONS

MONEY BACK GUARANTEE. We promise your money back if the item you received is not as described, or if your item is not delivered. You can get a refund 7 days after the claim process finishes. This guarantee is in addition to and does not limit your statutory rights as a consumer, as granted by all mandatory laws and regulations applicable in your country of residence.

Frequently Asked Questions

I have not received goods. What can I do?
I have not received my refund. What can I do?
How to open dispute?
How to cancel my order?
My order was closed. What can I do?
How do I return goods?
When will I get my refund?
I cannot find order in my account.
How do I extend Processing Time of an order?
What’s the dispute process after I have opened a dispute?
How to solve payment issues?
How do I change size, shipping address etc. of my order?

24-hour a day customer support

If you have any of the questions above, don’t hesitate to contact us by Email, WhatsApp, Facebook Messenger, Wechat, Skype or call us directly as the following contact. We will answer you immediately at working hours or answer you within 24 hours at off-working hours.

Phone/WhatsApp/Wechat:
(+86) 18523020989
(+86)19923973691
Email: support@ofashionshoes.com
sales@ofashionshoes.com